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From Cost to Care: How Healthcare Teams Can Support Patient Experience and Practice Success

Uncover strategies and insights from a cross-industry roundtable of healthcare experts in this free downloadable guide.

By Synchrony Health & Wellness

Posted Feb 20, 2026 - 1 min read

In fall of 2025, a multidisciplinary group of healthcare experts came together in a virtual roundtable discussion to address how current trends in practice and the greater industry affect both patients and providers.

Their core insights are presented in this free downloadable guide as actionable strategies for healthcare providers navigating financial pressures and striving to meet ever-changing patient needs, all through a lens of transparency and trust.

The discussion and this report are supported by CareCredit, a Synchrony health and wellness patient financing solution.

Key Topics Covered in this Report

  1. The importance of financial transparency
  2. The need to educate patients and boost financial knowledge
  3. Understanding the complete patient journey
  4. The role of cost conversations and payment options
  5. People, hiring and culture

Meet the Experts

  • Moderator: Jean Moody: CHPC, Vice President - CareCredit
  • Roundtable participants: Shawntea “Taya” Gordon: MBA, FACMPE, CEO - Atlas & Perpetua Healthcare; Carrie Jacobs: COE, CPSS, OCS, Executive VP of Operations - Chu Vision Institute; Amy Lafko: MSPT, MBA, Author, Founder - Cairn Consulting Solutions; Pamela Mehta: MD, Founder - Resilience Orthopedics

Learn More: Watch the full From Cost to Care roundtable discussion and hear more about the CareCredit credit card.

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The information, opinions and recommendations expressed in the article are for informational purposes only. Information has been obtained from sources generally believed to be reliable. However, because of the possibility of human or mechanical error by our sources, or any other, Synchrony and any of its affiliates, including CareCredit, (collectively, “Synchrony”) does not provide any warranty as to the accuracy, adequacy, or completeness of any information for its intended purpose or any results obtained from the use of such information. The data presented in the article was current as of the time of writing. Please consult with your individual advisors with respect to any information presented.  


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