Resources, guides and tools for Healthcare Providers

Doctor high-fiving little girl sitting in woman's lap

February 2025

Webinar: Hospitality in Healthcare With Debbie Boone, CVPM

A hospitality mindset — one that emphasizes strong connections — can enhance patient satisfaction, loyalty and team morale. Learn how health and wellness practices can improve care in this on-demand webinar.

49:22 min video

ethinking-financial-conversation-patient

February 2025

How to Have Effective Financial Conversations with Hearing Patients

This expert Q&A sheds light on ways to have smoother financial conversations with hearing patients and address potential barriers to moving forward with care. Learn helpful tips for communicating about costs and financing options.

7 min read

February 2025

Social Media Calendar for Ophthalmology Practices

This downloadable calendar with ready-to-use captions and images helps ophthalmology providers use social media to educate their patients on vision care and the benefits of financing.

10 min read

Resources by Industry

Guides

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February 2025

Embracing Spectrum of Care in Veterinary Medicine

Discover how providing care options can transform the patient, client and clinic experience.

27 min read

February 2025

Curbside Care Best Practices for Veterinarians: Dos and Don'ts

Veterinary teams can benefit from continuing to offer curbside care services in an elevated, client-centric manner. Learn the dos and don'ts of modern curbside service.

5 min read

November 2024

The Beauty of Established Trust

CareCredit has deep connections within the cosmetic industry, benefiting both our partners and their patients.

1 min read

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Research & Reports

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October 2024

Pet Lifetime of Care Study

The Synchrony Pet Lifetime of Care Study can help your practice understand the landscape your clients are facing, their stress points around cost of care and how to address their needs.

4 min read

August 2024

Synchrony’s hearing health & loss prevention study

A study exploring hearing health perceptions with key insights into what could motivate people to prioritize their hearing health and pursue preventative hearing care.

9 min read

July 2024

How Cost Impacts the Patient and Provider Journey

How does cost factor into the decisions patients make about the care they receive? Learn research findings that explain the impact of cost throughout the patient journey, as well as the role providers are playing in cost discussions.

10 min read

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Tools & Templates

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November 2024

Budget Organizer to Help Patients Plan for Care Costs

Remind your patients to take full advantage of their insurance benefits and schedule appointments, procedures and treatments—before their deductible resets.

3 min read

November 2024

Ease Administrative Burdens with Billing Inserts and More

We’ve made it easy to insert CareCredit into the billing conversation with bill inserts and approved statement language.

1 min read

November 2024

CareCredit Playbook—Simplify the Cost Conversation

This simple and effective refresher can help give your team an early lead in the cost conversation—and ultimately help more patients [or clients] say “yes” to your full treatment plan.

1 min read

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Videos & Webinars

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November 2024

Costs Are Critical in the Patient Journey: Leverage CareCredit to Help Patients

Providers should remember that costs are top-of-mind for health and wellness consumers throughout their care journey. Learn how educating patients and clients about financing through CareCredit can help them address cost concerns.

01:37 min video

November 2024

Winning Strategies to Help Your Practice Thrive

Gain valuable insights and strategies to help your practice thrive in this video series featuring industry experts Troy Cole and Michael King.

26:30 min video

October 2024

Webinar: Confident Cost Conversations in Health and Wellness

Learn three key strategies that can help create more seamless and impactful cost conversations with patients or clients. Get tips on things like verbiage to timing to team preparation.

27:55 min video

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Podcasts

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October 2024

Episode 1 – Optimize the Patient Journey

See how your practice can enhance patient engagement by adopting multiple marketing strategies.

26:30 min video

July 2025

Episode 2: Leveraging Reengagement Campaigns in Ophthalmology

Discover how reconnecting with past leads and mastering the follow-up can create loyal patients in your ophthalmology practice — and spark interest in new procedures.

16:09 min video