SearchCost Talk Toolkit: Simple Tips and Scripts for Ophthalmology Practices
Arm your team with helpful scripts, useful tips, and resources to confidently guide conversations about financing choices for vision care and LASIK, enabling patients to make well-informed decisions.
By Synchrony Health & Wellness
Jun 26, 2026 - 3 min read
Want to talk patient financing but not sure where to start? This downloadable toolkit for ophthalmology teams can help simplify cost conversations, empowering patients to move forward with the vision care they want and need.
Here's what you'll get:
Quick Tips
Use these simple phrases to talk to patients about financing with the CareCredit health and wellness credit card.
- What it is. CareCredit is a credit card that offers promotional financing for out-of-pocket health and wellness expenses.
- What it does. If approved for CareCredit, you can pay for your eyewear and care over time to help fit the total cost into your monthly budget.
- The benefit of revolving credit. If approved for a CareCredit credit card, you don’t have to reapply to use it to pay for treatments or procedures in the future.
- Prequalifying with no credit impact. If you’re interested in financing, you can see if you prequalify for the CareCredit credit card with no impact to your credit score.
- When a patient has insurance. If approved, you can use CareCredit to help pay for out-of-pocket costs not covered by your insurance.
- The simplicity of applying. It only takes a few minutes to apply. In fact, you can do it from your mobile device, and you’ll receive a credit decision immediately.
- The utility of CareCredit. CareCredit can be used to pay for other health and wellness wants and needs at more than 285,000 providers and select retail locations, such as dentistry, dermatology and veterinary care.
Sample Scripts
The following sample scripts offer quick, patient-friendly language for discussing CareCredit throughout the ophthalmology visit.
Script 1: Before the Examination
Mentioning promotional financing when scheduling patients' appointments can empower them to purchase eyewear when they're in your clinic. They may also want to know that you accept the CareCredit credit card for everything you offer, from diagnostics to elective procedures.
| Speaker | Script |
|---|---|
| Office | “You’re all set, Mrs. Jones. You’re on our appointment schedule for next week. Just so you’re aware, we accept the CareCredit credit card as a way to pay over time.” |
| Patient | “What’s CareCredit?” |
| Office | “It's a credit card that offers people a way to pay for the healthcare they want and need. If approved, you can pay for your eye care and eyewear in convenient monthly payments. For purchases of $200 or more, promotional financing is available. The card is also accepted at thousands of locations in the CareCredit network, including dentists, dermatologists, veterinarians and more. Would you like information about the deferred interest promo financing option?” |
80% of consumers surveyed would consider financing eye care expenses1
Script 2: LASIK Consultations
Showing patients what their monthly payment could be can help them see how LASIK could fit into their budget. It may even empower them to move forward with scheduling the procedure.
| Speaker | Script |
|---|---|
| Practice | “The total cost for your LASIK procedure would be $4,000. To help manage the cost, we accept the CareCredit healthcare credit card. On purchases of $200 or more, CareCredit offers promotional financing with deferred interest if paid in full within 6 months. If approved, you can use the card to pay over time in convenient monthly payments. Would you like me to show you your estimated monthly payment if you used the CareCredit card with promotional financing.” |
| Patient | “That could work. Can I get some more information?” |
| Practice | “Here's a QR code you can scan to learn more and see if you prequalify with no impact to your credit score. It's super easy to apply from your mobile device, and you’ll receive a credit decision right away. I'll also share a URL if that's better for you.” |
64% of consumers surveyed paid for LASIK out of pocket1
Note: Let patients know they can apply via your QR code or custom link from their phones or any mobile device. If they aren't ready to apply, give them the patient brochure to take home.
Script 3: Recommending Complete Care
Cataract patients may be able to upgrade to premium lenses and more premium results when they know you accept the CareCredit credit card as a way to pay for out-of-pocket costs.
| Speaker | Script |
|---|---|
| Patient | “Will I be able to see without glasses after my cataract surgery?” |
| Practice | “The standard lenses will help improve one aspect of your eyesight, typically distance vision. You may still need glasses for seeing at medium distances or for certain tasks, like reading. Premium lenses are designed to address multiple distances and help reduce your need for glasses.” |
| Patient | “If I'll get better results, I'd like to go with premium lenses, but I'm concerned my insurance won't cover the additional cost.” |
| Practice | “I completely understand. First, let's see what your insurance covers. If you have an HSA or FSA, you can use it alongside insurance, plus we accept the CareCredit healthcare credit card as a way to pay for out-of-pocket costs over time with budget-friendly monthly payments. On purchases of $200 or more, CareCredit offers promotional financing with deferred interest if paid in full within 6 months. If approved, you can use the CareCredit card today and in the future for exams, eye drops and all of your vision care. A lot of patients find CareCredit helpful. Want to hear more?” |
Important Things To Know About Deferred Interest:
- Interest will be charged to the account from the purchase date IF the promotional balance is not paid in full within the promotional period.
- Minimum monthly payments are required and may or may not pay off the promotional balance before the end of the promotional period.
- Refer patients to the full disclosure listed on the patient brochure or online Payment Calculator.
$3,100: Average first purchase in an ophthalmology practice for a patient opening a CareCredit credit card
Tools for Every Touchpoint
Whether you're talking to your ophthalmology patients in person or online, CareCredit is here for you:
- Want to convert more LASIK patients? Watch how to debunk three LASIK myths.
- Need help sharing financing? Download ready-made social media posts.
- Dealing with care delays over cost concerns? Show patients how the Payment Calculator can help them understand how care could fit into their budget.
Download these tools and more on our Resource Center.
Printable CareCredit FAQs
Get a reference sheet designed to help you address common questions about flexible financing options for ophthalmology and vision care.
View PDF
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Get StartedThe information, opinions and recommendations expressed in the article are for informational purposes only. Information has been obtained from sources generally believed to be reliable. However, because of the possibility of human or mechanical error by our sources, or any other, Synchrony and any of its affiliates, including CareCredit, (collectively, “Synchrony”) does not provide any warranty as to the accuracy, adequacy or completeness of any information for its intended purpose or any results obtained from the use of such information. The data presented in the article was current as of the time of writing. Please consult with your individual advisors with respect to any information presented.
© 2026 Synchrony Bank.
Sources:
1 Synchrony Health & Wellness Analytics June 2024–June 2025
2 Nearly 80% of deferred interest transactions across Synchrony (including CareCredit) are paid off before interest is assessed, Synchrony Analytics 2025.