Delivering a memorable customer experience

Identify the importance of mapping the patient journey and deliver a more effective continuum of care.

By Synchrony, Health & Wellness

Posted Dec 01, 2021 - 37:37 min podcast

Delivering a memorable customer experience

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Episode 1

Jim Fedio of Fuel Medical discusses how to identify the importance of mapping the patient journey, acknowledging uncertainty early on in the patient interaction, and how to deliver a more effective continuum of care.*

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Hearing Patient & Client Experience Podcasts

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ARTICLE

Mapping the Patient Journey to Maximize Engagement

Learn how to deliver a memorable customer experience and develop a continuum of care that increases patient engagement and satisfaction through every step of the hearing care journey.

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* Berger, Jonah. “The Catalyst”, published March 10, 2020