Presenting Financing and Addressing Hesitations

Talking about money and payment solutions doesn’t always come naturally, but people want to know all of their options so they can choose what’s best for them. In fact, 55% of cardholders say they would have postponed or decreased the procedure’s scope if CareCredit was not available.¹

When you present the CareCredit health and wellness credit card as a payment option, you’re helping them make an informed decision about their care. So, ensure you present CareCredit to everyone, every time.

Why Present Financing?

The CareCredit credit card gives cardholders:

• A convenient way to pay for costs not covered by insurance, as well as copays, coinsurance and deductibles
• Promotional financing options with convenient monthly payments
• The ability to move forward with recommended care today
• A way to help fit the cost of care into their monthly budget

Financing Options

Choose options to suit the specific needs and preferences of your practice, and your patients or clients:*

Note: Refer patients to the full disclosure listed on the patient brochure or online payment calculator.

When to Discuss Financing

The CareCredit credit card should be presented along with all other payment options to every patient or client, every time. So, when they come in, remind them that financing options are available. They may prefer it, and it could help you increase treatment acceptance.

There are three great opportunities to bring up payment options:

1. At the beginning of the conversation
2. In the consultation room when the patient or client is considering care and when cost can become a concern
3. At checkout

Tip: Use the Payment Calculator on the Provider Website to show your patients or clients their estimated monthly payment so they can see how care can fit into their monthly budget.

Explain How CareCredit Can Be Used

CareCredit is accepted at over 285,000 provider and health-focused retail locations nationwide for care for the whole family, without having to reapply.

This includes retail healthcare, pharmacy locations and healthcare specialists that are part of the CareCredit Network.

• At any one time, the patient can use all or part of their available credit limit
• Cardholders can request a credit limit increase

Addressing Hesitations

“I don’t want another credit card.”

“I understand, but CareCredit is different in that it’s a credit card designed for health and wellness purchases and it offers promotional financing on purchases of $200 or more. Plus, if approved, you can use it for health, wellness and beauty expenses for your whole family, even your pets. If you’d like more information or to get started, here is the financing brochure or you can scan this QR code with your mobile phone.”

“My credit isn’t great.”

“You can apply in privacy on your own mobile device, if you’d like to try.”

“I don’t want to pay interest.”

“The CareCredit health and wellness credit card offers deferred interest if paid in full within 6, 12, 18 or 24 months on purchases of $200 or more. If approved, you can take advantage of these offers. As long as you pay the entire promotional balance within the promotional period you agree to, CareCredit won’t charge accrued interest. This way, you can pay over time and still avoid paying interest as long as you make your minimum monthly payments by the due date each month. If you don’t pay the entire promotional balance within the promotional period, you’ll be charged the accrued interest, which accrues from the date of the original purchase. For new accounts: Purchase APR (interest rate) is 32.99%; Minimum Interest Charge is $2. If you are an existing cardholder: See your credit card agreement terms. Would you like more information?”

Note: Refer patients to the full disclosure listed on the patient brochure or online payment calculator.

“I’d prefer to make payments directly to you.”

“Many patients and clients ask about sending a monthly payment to us. However, we’ve found that extending credit through the practice adds cost. So, we let patients know they can spread their payments over time by making monthly payments with the CareCredit credit card. Would you like to submit an application?”

Ways to Apply

Patients and clients can apply for CareCredit:

• Via your location’s Custom Link. They can scan a QR code or visit a web address on their own device (Download your custom link at: www.carecredit.com/customlink).
• By visiting carecredit.com/apply on their PC, smartphone or tablet (or downloading the CareCredit Mobile App).
• By calling 800.365.8295 to apply by phone (patient/client must be 21 or older).***