Accept Online Payments with Pay My Provider
Pay My Provider allows CareCredit cardholders to pay you online and take advantage of promotional financing options.* There is no need for you to make a trip to the bank or for cardholders to call, mail a check or drive to your office to pay. Best of all, there are no additional fees to you.
68% of consumers say they prefer online payments for their medical bills†
73% of providers say that it takes more than a month to collect‡
With PMP, over 75% of payments are submitted within 30 days of procedure date.**
How it Works
CareCredit cardholders can pay you online at carecredit.com/pay or via your Custom Pay Link with their CareCredit credit card. If they don’t have a CareCredit card, they can apply on site and get an immediate decision. If approved, they can use their new card online right away.
Order Billing Supplies
Use these in your practice to show patients or clients you accept online payment.
Stickers (item #852-11-00)
Place one on every paper statement before mailing.
(Pack of 200)
Statement Inserts (Item #852-112-00)
Insert into billing envelope with a statement or use as a handout in-office.
(Pack of 200)
See what others are saying about Pay My Provider:
It’s great that our clients can just send the payment themselves instead of relying on us to accept it or process it for them."
– Melissa K., McDonough, GA
CareCredit cardholders can make their payments from the comfort of their own home from their computer and be able to track all their transactions from their billing statement."
– Mark H., Mishawaka, IN
[We use the Custom Pay Link] to get payments [in a timely manner] and to reduce my delinquency on unpaid [accounts receivable]."
– Mark H., Mishawaka, IN
I like that I can make a payment online without having to wait on hold for someone to pick up a phone, mail in a check or go to the office in person to pay."
– Michele M., Rock Hill, SC
My son goes to college in a different city and this makes it possible for me to pay for his treatment without having to give him or the doctor’s office my card information."
– Paris T., Garden Ridge, TX
How To Customize Online Payment
Frequently Asked Questions
What is Pay My Provider?
Pay My Provider is a payment portal where patients or clients can use their CareCredit card to make an online payment to your practice. This allows you to take payment 24/7, without asking the patient or client to come back into the office to pay.
Can I use Pay My Provider to collect deposits?
Yes. Pay My Provider allows patients or clients to pay for services online up to 30 days in advance of the procedure date.
How long will it take for me to receive payment via Pay My Provider?
Funds will be deposited into your account within two business days.
Do I need to sign up for Pay My Provider?
No. As a CareCredit provider, you automatically have the ability to accept online payments through Pay My Provider. Log into Provider Center to manage your account and customize your settings.
Does it cost extra for my practice to use Pay My Provider?
No. You are charged the same processing rates whether the transaction takes place in-office or online.
Which financing options are available to my patients or clients?
For all payments less than $200, standard account terms apply. The maximum amount accepted online per procedure via Pay My Provider is $5,000. Log into Provider Center to manage and customize your settings.
How do I know when payment is made?
You can receive instant or once-daily email notification when a Cardholder has sent payment. To manage your email payment notification, log into Provider Center under Resources & Settings > Pay My Provider.
Can patients or clients make a partial payment of their bill on Pay My Provider?
Yes, a patient or client can pay any amount up to a maximum of $5,000 per procedure in Pay My Provider. Standard Account Terms apply to transactions less than $200. Promotional financing options are available for transactions of $200 or more.
What happens if my patient or client paid with the wrong promotional financing option?
Please contact Provider Services at 800-859-9975 and we’ll be happy to issue a refund to the cardholder so they can resubmit the payment.
How do I reconcile online payments?
We offer various reports to easily help you reconcile your payments. Log into your account at Provider Center. Under Reports > Recent Transactions (Pay My Provider), you will see – in real-time – when a patient or client has transacted online. Under Reports > Daily Funding Report, you will see when funds are transferred into your account. Pay My Provider transactions are identified on this report with promo IDs ending in "-P".
How do I let my patients or clients know I accept online payment?
Share your Custom Pay Link on statements, emails and other communication. CareCredit also offers a variety of free materials to help you communicate Pay My Provider. Order billing supplies now.
My patient or client does not have a CareCredit credit card. Can they use Pay My Provider?
Patients or clients can apply for the CareCredit credit card directly on the Pay My Provider website. If approved, they can use their card immediately to make a payment to you via Pay My Provider.
I do not want to accept payments online. How do I opt out?
Log into Provider Center and visit Resources & Settings > Pay My Provider to update your settings.
If I turn Pay My Provider off, can I turn it back on again at a later time?
Yes. To start accepting online payments again, log into Provider Center and visit Resources & Settings > Pay My Provider to update your settings.