Supporting Your Practice With Free Resources and More

Help more patients get the hearing health they want and need with these insights, ideas, resources and sound strategies developed by leading practice management consultants and hearing health professionals, for every step of the patient journey.

Insights from the Outside

Uniquely created by CareCredit, Insights from the Outside is a panel of practice owners from across different medical specialties including dentistry, veterinary medicine, cosmetic surgery, ophthalmology, audiology, and optometry. It shares best practices to common challenges faced by all healthcare business owners around the key topics of patient acquisition, engagement, and retention.

  • Mastering the Initial Patient Contact and Pre-appointment Conversation

    In this paper, ophthalmologist Dr. Sadri, dentist Dr. Ong and hearing practice owner Nola, discuss tips on how they approach this critical step in the patient journey.

    Educational Paper

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  • Increasing Referrals from Obvious and Not-So-Obvious Sources

    This column features dentist Dr. Howard Ong and veterinarian Dr. Kathy Wentworth discussing challenges such as attracting new patients, patient retention, social media, team training and much more.

    Educational Paper

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  • CareCredit Podcast

    Podcast (19:39)

    Get practical tips on increasing referrals from a diverse group of doctorpreneurs.

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  • Engage, Educate, Empower, and Enable Patients

    Dr. Kathy Wentworth and Dr. Howard Ong discuss best practices for creating an environment that engages, educates, empowers and enables patients to get the care they need and want.

    Educational Paper

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Attract & Engage

Uncover proven ways to help attract more new patients, convert calls into scheduled appointments and engage patients to set the foundation of hearing health.

  • Patient Journey to Hearing Health

    Educational Paper

    Enhance your homepage or dedicated financing page by giving your patients the ability to apply directly from your practice website.

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  • Attracting New Patients

    Video (4 min)

    Find out how the power of the CareCredit network can help attract patients.

    Play Video

  • Engaging Patients in the Practice

    Video (5 min)

    Learn how Advanced Audiology raises awareness of financing options within the practice.

    Play Video

  • Top 3 Ways to Attract More Patients

    Video (20 min)

    Kevin St. Clergy explains effective ways to get more patients in your practice.

    Play Video

  • Grow Your Practice Guide

    Best Practices Business Guide

    Get practical tips and valuable practice building information from your peers.

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  • 4 Things You Can Do to Improve Your Website

    Webinar (20 min)

    Ed Smelser discusses four easy ways to improve your practice’s website.

    Play Video

  • The Art of Increasing Conversation Rates with Incoming Calls

    Webinar (18 min)

    Von Hansen discusses techniques to convert calls into appointments.

    Play Video

  • Top 3 Ways to Attract More Patients

    Educational Paper

    Get practical tips to generate more traffic to your practice.

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  • In-Practice Promotional Materials

    Patient Facing Displays

    Take advantage of helpful printed materials to communicate financing promotions.

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  • Engaging Patients

    Best Practices Kit

    Take advantage of the materials provided in this best practice kit to communicate financing.

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Enable & Convert

Understand patients' decision-making process for better hearing health, how to overcome preconceived barriers to health and how to use payment options to help patients get the hearing health they want.

  • Presenting Patient Financing

    Video (3 min)

    Find out how patient financing tools can help overcome barriers to hearing care.

    Play Video

  • Using Your Reception Area to Educate, Engage and Inspire Patients

    Educational Paper

    Get practical tips to generate more traffic to your practice.

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  • Insights into Patients' Decision Making Process For Better Hearing Health

    Webinar (1 hr)

    Get in-depth insights into the way patient's research, consider and purchase hearing healthcare.

    Play Video

  • Overcoming Preconceived Barriers to Health

    Best Practics Article

    Learn how to put patients at ease, making them more open to hearing solutions.

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  • Using Your Reception Area to Educate, Engage and Inspire Patients

    Video (16 min)

    Click to learn ways to educate, engage and inspire patients in your reception area.

    Play Video

  • Financial Conversation Scripts

    Audio Files

    Use these helpful tips on how to discuss financing confidently with ease.

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  • Resonate! Magazine

    Patient Facing Magazine

    Order magazines to share insightful articles with patients and staff.

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Return & Refer

Develop long-term patient relationships and create patients who return and refer friends and family.

  • Maintaining an Ongoing Relationship with Your Customer Key to Growth

    Video (16 min)

    Find out how to maintain an ongoing relationship with your customers.

    Play Video

  • Creating Patient Advocates Who Return and Refer

    Educational Paper

    Discover tips to create valuable long-term patient relationships.

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