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Coronavirus (COVID-19) Response

We’re in this Together

We are here to help you. CareCredit is working to help protect the health and safety of our employees and communities and ensure we’re here to support our cardholders.

Financial hardship? We may be able to help.

If Coronavirus (COVID-19) has affected your financial situation, please contact us to discuss ways we can help including:

  • Fee adjustments
  • Deferred payments
  • Extending an existing credit card promotion
  • Reevaluating your credit limits

Cardholders

As always, our aim is to provide you with fast, convenient and easy-to-use digital tools for accessing and managing your account. Coronavirus (COVID-19) hasn’t changed that. You can still do many things online, including:

  • Review your balance or recent transactions
  • Make a payment or adjust your Autopay
  • Complete other account service requests
  • Chat with our virtual assistant, Sydney
  • Set up alerts, texts/SMS and email notifications
 

It only takes a few minutes to enroll in online access – visit carecredit.com/mastercard to register or log in to your account. If you need help signing in, you can also locate your account and recover your password.

In addition, you can use the CareCredit app to quickly check your account activity and access other services. Click here to download the app, or login if you’re a returning customer.

 

Have unexpected or out-of-pocket medical expenses?

You can pay healthcare bills online using your CareCredit credit card 24/7. Plus, take advantage of promotional financing options beginning with transaction amounts of $200 or more (subject to credit approval. Minimum monthly payments required.)

  1. Search our network for the doctor or provider you want to pay
  2. Follow the prompts to pay your provider
  3. Payment is sent and your provider is automatically notified

Pay Your Provider

 

Protect Yourself

Phishing and fraud can be serious problems. The following actions can help you avoid trouble:

  • Be sure a padlock or lock icon is displayed in the status bar of your web browser before sending personal or financial information online. This lock indicates any communications exchange is encrypted and secure.
  • Contact us if you feel your account has been compromised
 

We’re here to help keep your account and personal information safe too. It’s a good idea to review your account activity frequently. If you notice anything unusual or have a concern about your account, please reach out to us.

Find more information on how to protect yourself at synchrony.com/protect. You can also visit the Federal Trade Commission’s (FTC) consumer website for ways to head off identity theft before it happens.


$0 Fraud Liability

=

You're
never
responsible
 for unauthorized charges

Contacting customer service

Our customer service representatives are here to provide knowledgeable and caring support. Our team is available to help when you need to talk about your account. Many of our team members are working from home. We appreciate your patience with higher wait times or the occasional background noise.

Our dedicated associates are available Weekdays: 8 a.m. – 8 p.m. ET

Other Resources

If you are a provider, please click here for more information.

*Unauthorized use does not include charges by a person to whom you have given authority to use your account or card, and you will be liable for all use by such persons.
Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.