Identity Theft & Account Protection

ID Theft Protection

The security of your personal information is priority at CareCredit and GE Capital Retail Bank. Identify theft occurs when your personal information is stolen and used without your knowledge to commit fraud or other crimes. Help prevent identity theft from happening by following three basic steps:


Deter identity thieves by safeguarding your information:

  • Shred financial documents
  • Protect your Social Security number
  • Don't give out personal information unless you know who you are dealing with
  • Keep your personal information in a secure place


Detect suspicious activity by routinely monitoring your financial accounts and billing statements:

  • Be alert to signs that require immediate attention: bills that do not arrive as expected, calls or letters about purchases you did not make.
  • Inspect your credit report and your financial statements on a regular basis.


Defend against ID theft as soon as you suspect it

  • Place a "fraud alert" on your credit reports and review the reports carefully.
  • Close accounts that have been tampered with or established fraudulently.
  • File a police report.
  • Report the theft to the Federal Trade Commission. Online: or Phone: 1-877-ID-THEFT (438-4338) or Mail: Identity Theft Clearinghouse, FTC, Washington, DC 20580.

We are committed to protecting your account

Rest assured your online activity with CareCredit & GE Capital is safe and secure.

Here are some steps taken to protect your account information

  • Your account information is encrypted with the same technology large banks and financial institutions use globally.
  • All online transactions are encrypted. Read more from the Better Business Bureau.
  • Sensitive information entered on our site is secure. We display a security lock to help you identify these areas.
  • E-mails are sent about registration, payments and profile changes so you can confirm changes to your account.
  • E-mails contain limited but specific information regarding your account with CareCredit and GE Capital.

To ensure you receive important e-mail messages from us, please add us to your safe sender list.


Suspicious e-mail?

If you think you received a CareCredit or GE Capital e-mail that wasn’t from us, please forward to

Please don’t type or change the subject line upon forwarding and delete it from your inbox. Although we will not respond to your inquiry, we will immediately investigate.

Tips to remember when receiving suspicious e-mail

  • If you do not recognize the sender, do not open it.
  • If you do accidentally open it, do not click to download attachments or files.
  • If anything on the e-mail prompts you to provide private information such as account number or Social Security number – DO NOT DO IT!

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