Rewards Terms

CARECREDIT® REWARDS™ MASTERCARD® REWARDS PROGRAM TERMS (“Terms”)

By participating in the CareCredit Rewards Mastercard Rewards Program (“Rewards Program”) you hereby agree to be bound by these Terms. The Rewards Program is automatically available for your CareCredit Rewards Mastercard account (“Account”) if it is open and in good standing.

1. Eligibility: In order to receive the benefits of the Rewards Program, you must:

  1. i. Make purchases with your CareCredit Rewards Mastercard, accumulating the necessary level of Reward Points (the points you earn for each purchase as set forth in these Terms); and
  2. ii. Redeem the Reward Points accumulated.

2. Make Purchases with your Card and Earn Reward Points.

When you use your CareCredit Rewards Mastercard, you will automatically earn 1 Reward Point (which you may see advertised as “1 Point” or “% Back”) on Eligible Purchases made with your Account. “Eligible Purchases” mean purchases (less credits, returns and adjustments) of goods and services for your personal, family or household use made using the Account.

For the purpose of calculating earned Reward Points, the daily purchase total is rounded to the whole dollar. Example: 1 Point-Eligible Purchase of $10.49 earns 10 points; $10.50 purchase earns 11 points.

The following transactions do not qualify for Reward Points: Cash advances, balance transfers (when available), finance charges and fees.

From time to time, you may be offered additional incentives (“Bonus Points”) for purchases made with your Account:

  • Offers on purchases in the CareCredit Provider Network must be processed on a CareCredit terminal, use a recognized and unique Bank Acquiring ID and Card Acceptor ID (“BAID/CAID”) or directly with CareCredit (e.g., CareCredit Direct tool or practice management software) to earn Bonus Points. Synchrony Bank (“the Bank”) is not responsible for determining which processing method the provider uses and does not assign or have responsibility for the BAID/CAID or evaluate the BAID/CAID being used by a particular CareCredit Network Merchant. If your transaction is not processed on a CareCredit terminal or directly with CareCredit, if the CareCredit Network Merchant does not use a recognized and unique BAID/CAID to process your Eligible Purchase or if a particular merchant ceases to be part of the CareCredit Network at the time of your Eligible Purchase, you will only earn 1 Reward Point per dollar instead of the Bonus Points being offered at the time of purchase.
  • For other offers including certain purchases in the CareCredit Provider Network, the Bonus Points earned will be determined by the merchant category code (the “MCC”) associated with the merchant at which the Eligible Purchase transaction occurs. An MCC is a four-digit classification code that is assigned to a merchant by the merchant’s payment card network or merchant processor based on the predominant business activity of the merchant. For example, if Bonus Points are being offered for grocery purchases, a purchase of groceries at a gas station has an MCC designation as a gas station purchase and does not qualify for Bonus Points under these Terms. The Bank does not assign or have any responsibility for the assignment of MCCs and does not evaluate what MCC should be assigned to a particular merchant. Purchases made through a third-party payment account or on an online marketplace (with multiple retailers) will not qualify for Bonus Points.

Synchrony Bank’s CareCredit Network:

  • (1) CareCredit Provider Network: healthcare providers enrolled with CareCredit; and
  • (2) CareCredit Merchant Network: a network of select retailers enrolled with CareCredit.

CareCredit Network participants are listed at the Acceptance Locator found at carecredit.com/mastercard or you may call 866-748-1585.

For questions about point assignments or if you believe there is an error in how your Reward Points earned were calculated, please call 866-748-1585.

3. Redeem Points. You may redeem Reward Points at carecredit.com/mastercard. For questions on how to redeem Reward Points, call toll-free 866-748-1585.

A minimum amount of Reward Points will be required to select a redemption option and may change from time to time. You must make a selection from the redemption options available at the time you redeem your Reward Points. Your Reward Points balance will automatically be reduced based on the Reward Points you redeem.

The Bank can amend available Rewards, level of Reward Points required for a specific reward, level of Reward Points earned for purchases and eligible level of Reward Points allowed in a given period.

All rewards are subject to availability. Quotes or information on reward redemptions are valid at the time they are issued but are subject to change. Rewards may be discontinued or withdrawn without notice. Should a reward be discontinued, you will be advised of unavailability so that you can make an alternate selection.

Specific rewards, and any limitations or special terms and conditions associated with them, are provided at the time you redeem your Reward Points. You agree to any special terms or conditions associated with a reward. Special terms may apply to travel (including possible black-out dates, return policies, vacation or cruise restrictions, etc.). All travel and activity rewards are subject to availability. You agree to pay any fees charged by third-party providers enabling the redemption of your points for travel, merchandise, or otherwise. Please confirm the amount of fees applicable to your reward before redeeming your points as they will be charged to your selected card upon redemption. Fees are subject to change at any time.

All redemptions are sent to the billing address on your Account. Once you have selected your reward, please allow additional time for delivery. If an item arrives in defective or damaged condition, you should make a return claim within 10 days of receipt. You will be able to return a defective or damaged product within 30 days of receipt for an identical replacement product or reinstatement of points. Damaged product must be returned with original packaging. Please contact 855-483-3971 for return instructions.

You agree to hold Mastercard and/or the Bank harmless if a provider of reward goods or services files for bankruptcy, or otherwise goes out of business or fails to perform, after you have redeemed Reward Points.

All redemptions are final. Reward Point credits will not be issued.

You may not redeem Reward Points when your Account or Reward Program participation is closed or not in good standing. If you bring your account to good standing you can redeem earned Reward Points.

4. Points Forfeiture and Other Conditions:

Customers need not purchase any services or items that are paid for by insurance to earn rewards and dollars spent on such items do not generate higher or different rewards compared to dollars spent on other purchases.

You will forfeit accrued Reward Points if the Account is closed for any reason (other than as a result of a lost or stolen card, in which case all accrued Reward Points will be applied to the replacement account) including in the event of any fraud or abuse in connection with this Reward Program. In addition, accrued Reward Points are forfeited if they are not redeemed within 24 months (2 years) after they were first accrued. If your Account has a New York mailing address, you will be able to redeem any Reward Points that you have accumulated for up to 90 days after we send you notice that your Account is closed or the Rewards Program has been modified, cancelled, closed or terminated (subject to the availability of Reward Points). However, Reward Points will be forfeited at Account closure if the Account was delinquent or if the Account was closed for fraud or other misuse.

Only a primary Cardholder(s) may redeem Reward Points. Reward Points may not be combined from multiple Accounts for redemption purposes. Reward Points do not constitute property of the Cardholder. Except as expressly permitted by the Bank in writing, Reward Points and awards are not transferable or assignable under any circumstances, including (i) upon death, (ii) as part of a domestic relations matter, or (iii) otherwise by operation of law.

You acknowledge that Reward Points have no cash value, are purely promotional and are provided without the payment of any consideration or other thing of value. Unless and until you redeem Reward Points in accordance with these Terms, no right, title, or interest in the Reward Points has been earned.

If your right to use the Account is terminated for any reason, your participation in the Program will be terminated; the Bank will not compensate you for unredeemed Reward Points in the event your Program participation is terminated.

This Rewards Program is void where prohibited by federal, state or local law.

You are responsible for any personal tax liability related to participation in the program or as a result of Reward Points earned and/or redeemed.

This Rewards Program is provided at the sole discretion of the Bank and serviced by Mastercard International Incorporated. The Bank, its subsidiaries, divisions and affiliate entities reserve the right to change or terminate this Rewards Program at any time and in any manner without notice (including, without limitation, the right to expire or eliminate any accrued Reward Points, or adjust the number of Reward Points earned for each dollar in Eligible Purchases charged to the CareCredit Rewards Mastercard). Nothing herein requires Mastercard International Incorporated to accept a Reward redemption if the entire program has been cancelled, terminated or suspended. No Reward Points will be redeemed after termination of the Rewards Program.

NO WARRANTY: THE BANK AND ITS SUBSIDIARIES, DIVISIONS, AND AFFILIATE ENTITIES, ALONG WITH ITS RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS MAKE NO WARRANTY, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE WITH RESPECT TO THE REWARDS PROGRAM OR ANY PRODUCTS OR SERVICES RELATED TO SUCH PROGRAM.

RELEASE OF LIABILITY: YOU RELEASE THE BANK AND ITS SUBSIDIARIES, DIVISIONS, AND AFFILIATE ENTITIES, ALONG WITH EACH SUCH COMPANY’S RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS FROM AND AGAINST ANY AND ALL LIABILITY RELATING TO YOUR MEMBERSHIP OR PARTICIPATION IN THE REWARDS PROGRAM (INCLUDING WITH RESPECT TO ANY PRODUCTS OR SERVICES RELATED TO SUCH PROGRAM) OR THESE TERMS.

Complete Agreement: These Terms, together with your Credit Card Agreement (including, without limitation the “Governing Law” and “Dispute and Claim Resolution (including Arbitration) Provision” sections of the Credit Card Agreement), make up the entire agreement between us relating to the Rewards Program.

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