a division of GE Money

Press Room

Fact Sheet
At-a-Glance

Founded: 1987
Joined GE Money: 2002
Cardholders: More than 7 million people have used CareCredit over the past 21 years
Providers: CareCredit is offered at over 125,000 practices in North America

 
Overview

CareCredit, a division of GE Money offers healthcare financing for consumers through a network of over 125,000 providers.

Founded in 1987, CareCredit was initially offered to doctors to help their patients pay for new dental implant technology. Continued advancements in technology, and procedures that are often not covered or fully covered by insurance, have created new choices for care, increasing the demand for financing options.

CareCredit is a healthcare credit card that can be used as a payment option for certain expenses not covered by insurance or to bridge situations when desired care exceeds insurance coverage. CareCredit is offered primarily for:

  • Dentistry
  • Vision correction
  • Veterinary medicine
  • Hearing care
  • Cosmetic treatments and surgery
 
Customer Support

CareCredit believes in providing patients with a simple, straightforward product that is easy to understand and use:

  • We strive to fully inform consumers about CareCredit and its terms through our application process, monthly statements, and provider network,
  • We actively listen to consumers through our 6,000-member Patient Advisory Board; customer service center; and dedicated Healthcare Advocacy Team of customer service professionals with in-depth knowledge of the healthcare industry. Cardholder input enables us to continually enhance our programs and processes, including: implementing "welcome call" pilots for some cardholders; prominently displaying the promotional end date and minimum payment reminder messages on statements; and providing a large-format card carrier.
  • Safeguarding cardholders with protective measures is a top priority. We are continuously enhancing our tracking systems to monitor our provider network for any unusual dispute activity and shifts in usage or trends. Helpful consumer tools and detailed program information are available at www.carecredit.com, including payment calculators; tips for using credit wisely; a provider locator; and other features.
 
Customer and Provider Satisfaction

Customers and providers consistently share feedback about CareCredit’s value, ease-of-use and competitive interest rates. A recent survey* of nearly 1,500 cardholders found:

  • Cardholders are highly satisfied, with over 90% saying CareCredit meets or exceeds their expectations.
  • CareCredit is an excellent value, with over 95% of cardholders and providers rating CareCredit a fair to excellent value and over two-thirds rating it very good or excellent.
  • Cardholders would recommend CareCredit to a friend, with more than 80% indicating they are likely or very likely to recommend CareCredit to a friend for its "good experience" and "ease/convenience."

*Source: August 2008, CareCredit biannual customer satisfaction survey
 
Charitable Contributions

CareCredit supports our corporate and professional association partners in their efforts to improve access to care for the underserved. CareCredit is the founding donor of the American Dental Association's (ADA) "Give Kids a Smile" fund, which provides grants to community outreach programs to expand access to dental care for underserved children from low-income families; to the Starkey Hearing Foundation, which donates more than 20,000 hearing aids to low-income children around the world; and to the American Animal Hospital Association (AAHA) "Helping Pets Fund," supporting veterinary care for pets that have been abandoned or whose owners are experiencing financial hardship.

 
Media Inquiries

If you are a member of the media in need of information about CareCredit, please contact a member of our communications staff via the email address below. Please note this mailbox is for Press Inquiries only related to Office of the CEO; Corporate/Brand Issues; and Public Policy, Legislative and Government Affairs.

CareCredit Corporate Public Relations
E-mail: media.relations@ge.com

One of the media relations professionals will respond to your inquiry as soon as possible. Please advise if you are on deadline and your schedule, so we can provide the quickest response to your inquiry.

*Please note: To protect the privacy of our customers, the public relations team does not have access to customer records and is not able to respond to inquiries regarding cardholder/account-related matters.