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About CareCredit

At a Glance

Founded: 1987
Joined GE Capital: 2002
Cardholders: More than 25 million people have used CareCredit during the past 24 years
Providers: CareCredit is offered at nearly 175,000 enrolled practices in North America
Headquarters: Costa Mesa, California
Website: www.carecredit.com

Overview

CareCredit, a part of GE Capital, offers healthcare financing for consumers through a network of nearly 175,000 enrolled providers.

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Founded in 1987, CareCredit was initially offered to doctors to help their patients pay for new dental implant technology. Continued advancements in technology, and procedures that are often not covered or fully covered by insurance, have created new choices for care, increasing the demand for financing options.

CareCredit is a healthcare credit card that can be used at participating providers as a payment option for health, beauty, and wellness expenses not covered by insurance or to bridge payment when desired care exceeds insurance coverage. CareCredit is offered primarily for:

  • Dentistry
  • Vision care, including vision correction
  • Veterinary medicine
  • Hearing care
  • Cosmetic treatments and surgery
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Products

CareCredit is a credit card that can be used repeatedly for health, beauty, and wellness expenses for any family member, including pets. CareCredit is a simple way to consolidate and manage certain out-of-pocket healthcare expenses with two basic financing options for purchases of $200 or more to meet an individual's financial needs:

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  • No Interest if Paid in Full within 6, 12, 18 or 24 Months* On qualifying purchases of $200 or more made with your CareCredit credit card account. Interest will be charged to your account from the purchase date if the promotional purchase is not paid in full within the promotional period. Purchases eligible for 6, 12 or 18 month promotions: Minimum Monthly Payments required and may pay off purchase before end of promotional period. Purchases eligible for a 24 Month promotion: Fixed Monthly Payments required until paid in full and based on repayment over 24 months.
  • 14.90% APR And Fixed Monthly Payments Required Until Paid In Full** Not all enrolled healthcare practices offer all special financing options, so please ask your practice to explain which ones are available for your purchase.
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Customer Support

CareCredit believes in providing patients with a simple, straightforward product that is easy to understand and use.

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  • We strive to fully inform consumers about CareCredit and its terms through our application process, monthly statements, and provider network.
  • We actively listen to cardholders through multiple channels, including our 8,500-member Patient Advisory Board, regular surveys; customer service center located in Phoenix, Arizona; and dedicated Healthcare Advocacy Team of customer service professionals with in-depth knowledge of the healthcare industry. User input enables us to continually enhance our programs and processes, including: implementing welcome calls for some cardholders; advance reminders of the promotional end date and other notifications; and providing a large-format card carrier.
  • Safeguarding cardholders with protective measures is a top priority. We monitor our provider network for any unusual dispute activity and shifts in usage or trends. Helpful consumer tools and detailed program information are available at www.carecredit.com, including payment calculators; tips for using credit wisely; a provider locator; and other features.
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Approach & Use

CareCredit supports its providers in delivering the best patient experience and most transparent process with our product possible:

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  • CareCredit is only accepted at approved providers who are provided with training on how to present the product to their patients and who adhere to program policies.
  • A team of experienced practice managers, our in-house training team and online resource center give comprehensive training and ongoing support to our provider network. Key training components emphasized include: privacy and fraud prevention, explanation of promotion requirements, and presenting plan details, terms and disclosures.
  • Use of CareCredit is not permitted for emergency room visits, chronic and acute care needs and to finance existing hospital obligations.
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Customer and Provider Satisfaction

Cardholders and providers consistently share feedback about CareCredit's value and ease-of-use. A recent survey^ of nearly 1,500 cardholders found:

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  • Cardholders are highly satisfied, with over 96% saying CareCredit meets or exceeds their expectations.
  • CareCredit is an excellent value, with over 95% of cardholders and providers rating CareCredit a fair to excellent value and over two-thirds rating it very good or excellent.
  • Cardholders would recommend CareCredit to a friend, with more than 86% indicating they are likely or very likely to recommend CareCredit to a friend for its "good experience" and "ease/convenience."
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CareCredit’s Caring Communities Program

CareCredit helps organizations that are helping others to make it easier for them to have a positive impact on the communities they serve. With the resources they get from us, and many others, they can do more of the good work they're already doing. And they can do it for more people who need it. Learn more about our Caring Communities Program.

Press Contacts

If you are a member of the media in need of information about CareCredit, please contact us via the email address below and a communications professional will respond to your inquiry as soon as possible. Please include your story deadline and your schedule so we can provide the quickest response to your inquiry.

CareCredit Media Relations, E-mail: media.relations@ge.com

* / ** Click here for Details and Terms
^Source: February 2011, CareCredit biannual customer satisfaction survey.

Did you know...

How CareCredit started?

Founded in 1987, CareCredit was initially offered to doctors to help their patients pay for new dental implant technology. Continued advancements in technology, and procedures that are often not covered or fully covered by insurance, have created new choices for care, increasing the demand for financing options.

A recent survey of nearly 1500 Cardholders found:

  • CareCredit consumers are highly satisfied, with over 96% saying CareCredit meets or exceeds their expectations.
  • CareCredit is an excellent value, with over 95% of cardholders and providers rating CareCredit a fair to excellent value.

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