Resources and FAQs
Frequently Asked Questions
Is CareCredit easy for my practice to use?
Yes. Your office staff will receive a personalized orientation, all the tools needed to present CareCredit to your patients, and materials to help you quickly and efficiently process applications for a CareCredit credit card. CareCredit also takes care of billing and your staff can focus on your patients and on other valuable tasks.
Why do I need to accept CareCredit if I already accept general-purpose credit cards?
With CareCredit, your patients or clients can count on a dedicated health and wellness credit card, products, and services they want and need. For purchases of $200 or more they can take advantage of special financing options.*
Is CareCredit widely used?
The CareCredit credit card is accepted by more than 200,000 healthcare providers and select retail locations across the United States, including Puerto Rico. More than 10.5 million cardholders have CareCredit to get the care and procedures they want and need.
So how do I get started?
It's easy! Just complete our online request form, and a representative will contact you as soon as possible.
How do my patients and clients apply for a CareCredit credit card?
Simply have them complete a short application in your office*, or apply online by visiting carecredit.com on their mobile device or home computer. They'll receive a decision within seconds. Your office staff can then process charges to the cardholder account immediately.
Does CareCredit provide support?
Yes. When you enroll with CareCredit, your office receives complete support. CareCredit provides your staff members with an orientation, which includes training and helpful presentation tools. Your practice also receives all the ongoing supplies you'll need at no cost.
Isn't patient financing only for expenses exceeding $1,000?
No. CareCredit can be used for purchases of all sizes, with special financing options available on purchases of $200 or more.**
How does my practice get paid?
CareCredit pays your practice within two business days by making an electronic deposit into your bank account, less a processing fee.
What if my patients or clients don't pay their bills?
Regardless of whether a cardholder defaults, you receive payment within just two business days. CareCredit is a non-recourse program, so if cardholders delay payment or default, it's not your responsibility.*** The financial relationship is between CareCredit and the cardholder.
Will my patients or clients like CareCredit?
According to a study of CareCredit cardholders, 96% rate CareCredit a good, very good, or excellent value.†
Additionally, 88% of patients who visit carecredit.com are highly satisfied with the website.†