FAQs

How will CareCredit improve my practice?

CareCredit is the one plan that can do it all, you'll be providing your clients with several payment options. In turn, this increases the acceptance rate of your recommended treatment. By offering convenient monthly payment options, you'll allow your clients to start treatment for their pets immediately - even when they prefer not to use their cash or major credit cards.

How do I get started?

To get started, just call 866-768-3850 Or get started by completing our online request form, at which time a representative will contact you to complete your enrollment process.

CareCredit is a winning solution for you, your practice, and your clients!

Is CareCredit easy for my practice to use?

Yes. We start by providing your office staff with the best free training in the veterinary profession. We also provide your practice with all the tools needed to present the program to your clients and the materials to quickly and efficiently process applications. Once your staff is trained, you simply offer CareCredit to all your clients, submit a short application, and if the client is approved, the charges can be processed immediately.

Is CareCredit widely used?

For 25 years, healthcare practices have been accepting CareCredit's innovative payment options. In fact, more than 150,000 enrolled practices nationwide accept CareCredit. CareCredit is recommended exclusively by many state and national professional associations

How does my practice get paid?

Within two business days, the treatment fees are electronically deposited into your practice's bank account, less a minimal processing fee.

What if my clients don't pay their bills?

CareCredit is a non-recourse program, so if your clients happen to default on payment, it's not your responsibility.¹

How do my clients apply for CareCredit?

Simply have the client complete a short application. Then, your office staff, or the client, sends in the necessary information via phone, or by using the online application to our credit center, which is open 7 days a week, 24 hours a day. Within minutes, or seconds if using the online application, a line of credit is granted to qualified applicants. Your office staff can then process charges to the client's account immediately. It's that simple.

Does CareCredit provide support?

When you enroll in CareCredit, your office receives the best support in the veterinary profession. CareCredit provides your staff members with a personalized orientation, which includes tips on how to present financial options to clients and helpful presentation tools, including reception area brochures. Your practice also receives all the ongoing supplies you'll need, free of charge.

How do I know if my clients will like CareCredit?

More than 150,000 healthcare providers have made CareCredit their practice's payment plan. Their clients appreciate the proven benefits such as convenient monthly payments and no initial cash outlay.

Why do I need to offer CareCredit if I already accept major credit cards?

Major credit cards may be a limited payment option for more comprehensive treatment. According to a recent credit card industry survey, the average person has only $300² of credit available on their consumer credit cards. Visa and MasterCard may be limited payment options for treatment fees of several hundred dollars or more. With CareCredit, your clients have a separate credit card that allows them to accept a comprehensive treatment. Plus, they can schedule their pets' treatment immediately.

Our online application is the fast and easy way to submit applications – credit decisions are almost immediate.