1. How will CareCredit improve my practice?
Because CareCredit is the one plan that can do it all, you'll be providing your clients with several payment options. In turn, this increases the acceptance rate of recommended and elective treatment. By offering flexible, convenient payment plans, you'll allow your clients to start treatment for their pets immediately - even when they prefer not to use their cash or major credit cards.
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2. How do I get started?
To add CareCredit as your practice's payment plan, just call 800-300-3046 x4519. Or you can enroll by completing our online Participating Professional Application, which will be sent to CareCredit, at which time a representative will contact you to complete your enrollment process.
CareCredit is a winning solution for you, your practice, and your clients!
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3. Is CareCredit easy for my practice to use?
Yes. We start by providing your office staff with the best training in the veterinary profession. We also provide your practice with all the tools needed to present the program to your clients and the materials to quickly and efficiently process applications. Once your staff is trained, you simply offer CareCredit to all your clients, submit online, call, or fax in a short application, and if the client qualifes, the charges can be processed immediately.
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4. Is CareCredit widely used?
For over 16 years, veterinarians have been offering CareCredit's innovative payment plans backed by GE Capital. In fact, more than 50,000 practices nationwide use CareCredit. And CareCredit is recommended exclusively by many state and national professional associations.
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5. How does my practice get paid?
Within two business days, the treatment fees are electronically deposited into your practice's bank account, less a minimal processing fee.
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6. Is CareCredit HIPAA compliant?
The Health Insurance Portability and Accountability Act ("HIPAA") became effective in April 2003 and protects private information that your clients share with you and any "Business Associate" of yours. You are not required to have a Business Associate contract with CareCredit because the client financing program typically does not include the exchange of patient health related information. CareCredit does take steps to ensure that any information about your clients is protected and used only for the purposes of the CareCredit program.
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7. What if my clients don't pay their bills?
CareCredit is a non-recourse program, so if your clients happen to default on payment, it's not your responsibility.
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8. How do my clients apply for CareCredit?
Simply have the client complete a short application. Or your practice can use Pre-Approval to know in advance if your clients will be approved for CareCredit before the financial discussion of a treatment plan or their pet's appointment for treatment.
Then, your office staff sends in the necessary information via phone, fax, or by using the online
application to our credit center, which is open 23 hours a day, 7 days a week. Within minutes, or seconds if using the 23/7 online
application, a line of credit is granted to qualified applicants. Your office staff can then process charges to the client's account immediately. It's that simple.
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9. Does CareCredit provide support?
When you enroll in CareCredit, your office receives the best support in the veterinary profession. CareCredit provides your staff members with a personalized orientation, which includes tips on how to present financial options to clients and helpful presentation tools, including a payment option easel and reception area brochures. Your practice also receives all the ongoing supplies you'll need, free of charge.
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10. How do I know if my clients will like CareCredit?
More than 50,000 healthcare providers have made CareCredit their practice's payment plan. Their clients appreciate the proven benefits such as low, flexible monthly payments, no initial cash outlay, and no initial or annual account holder fees.
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11. Why do I need to offer CareCredit if I already accept major credit cards?
Major credit cards may be a limited payment option for more comprehensive treatment. According to a recent credit card industry survey, the average person has only $300 of credit available on their consumer credit cards. Visa and MasterCard may be limited payment options for treatment fees of several hundred dollars or more. With CareCredit, your clients have a separate line of credit that allows them to accept a comprehensive treatment. Plus, they can schedule their pets' procedures immediately.
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