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Frequently Ask Questions

How do I get started?

You can get started today by calling 866-247-3049 ext 2. Or you can enroll by completing our online Participating Professional Application, and a CareCredit representative will contact you to complete your enrollment process. CareCredit is a winning solution for you, your practice, and your patients!

Is CareCredit easy for my practice to use?

Yes. We start by providing your office staff with full training on CareCredit. We also provide your practice with all the tools needed to present the program to your patients and the materials to quickly and efficiently process applications. Once your staff is trained, you simply offer CareCredit to all your patients, submit the application via phone or online, and if qualified, the patient can process charges immediately.

Is CareCredit widely used?

For over 20 years, healthcare providers have been offering CareCredit's innovative payment plans backed by GE Money. In fact, more than 10,000 Cosmetic practices nationwide offer CareCredit, within a network of more than 125,000 practices.

How does my practice get paid?

Within 2 business days payment is electronically deposited into your practice's bank account, less a minimal processing fee.

What if my patients don't pay their bills?

If a patient delays payment or defaults for financial reasons, the practice is not held responsible, as long as procedures are followed when processing the transaction.

How do my patients apply for CareCredit?

Simply have the patient complete a short application. Then, your office staff sends in the necessary information via phone, or by using the online application to our credit center, which is open 7 days a week, 16 hours a day. Within minutes, or seconds if using the online application, a line of credit is granted to qualified applicants. Your office staff can then process charges to the patient's account immediately. It's that simple.

Is CareCredit HIPAA compliant?

The Health Insurance Portability and Accountability Act ("HIPAA"), effective since April 2003, protects private information that your patients share with you and any "Business Associate" of yours. You are not required to have a Business Associate contract with CareCredit because the patient financing program typically does not include the exchange of patient health-related information. CareCredit does take steps to ensure that any information about your patients is protected and used only for the purposes of the CareCredit program.

Does CareCredit provide support?

When you enroll in CareCredit, your office receives the best support in healthcare. CareCredit provides your staff members with a personalized orientation, which includes tips on how to present financial options to patients and helpful presentation tools. Your practice also receives all the ongoing supplies you'll need, free of charge.

How do I know if my patients will like CareCredit?

More than 125,000 healthcare providers have made CareCredit their practice's payment plan. Their patients appreciate the proven benefits such as low, flexible monthly payments, no initial cash outlay, and no initial or annual account holder fees.

Why do I need to offer CareCredit if I already accept major credit cards?

According to a credit card industry survey, the average person has only $300 of credit available on their consumer credit cards. Visa and MasterCard may be limited payment options for procedures that cost several thousand dollars. CareCredit helps your patients schedule their cosmetic procedures today and makes cosmetic surgery available to a larger pool of patients.
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